Privacy Policy

Effective Date: December 31, 2025

Introduction

Shomxellaenlixau values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our tour services and website.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

  • Name and contact details (email address, phone number)
  • Booking information and tour preferences
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences and correspondence

Usage and Technical Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses
  • Location data (if you choose to share it)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. For detailed information, please see our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and managing tour bookings and reservations
  • Communicating with you about your bookings, tours, and inquiries
  • Sending booking confirmations, updates, and important service information
  • Providing customer support and responding to your requests
  • Improving our services, website functionality, and user experience
  • Analyzing website usage patterns and visitor behavior
  • Sending promotional communications (with your consent, where required)
  • Complying with legal obligations and protecting our legal rights
  • Preventing fraud and ensuring the security of our services

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Contractual necessity: To fulfill our contract with you when you book a tour
  • Legitimate interests: To improve our services, analyze website usage, and ensure security
  • Consent: When you have provided explicit consent for specific processing activities
  • Legal obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our website and conducting our business, including:

  • Payment processors for handling transactions
  • Email service providers for communications
  • Website hosting and maintenance providers
  • Analytics and marketing service providers

These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or in response to valid requests by public authorities, including:

  • Compliance with legal processes
  • Protection of our rights and property
  • Prevention of fraud or security threats
  • Protection of the safety of our users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using secure protocols (HTTPS)
  • Secure storage of personal information
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw consent: Withdraw consent where processing is based on consent
  • Opt-out: Opt out of receiving promotional communications at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

  • Standard contractual clauses approved by relevant data protection authorities
  • Verification that recipients provide adequate protection for personal information
  • Compliance with applicable data protection laws and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Booking and transaction records are retained for accounting and legal compliance purposes
  • Marketing communications data is retained until you opt out or request deletion
  • Website usage data may be retained in anonymized form for analytics purposes
  • Legal obligations may require us to retain certain information for specified periods

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Third-Party Services

Our website uses various third-party services that may collect and process information about you:

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track your interactions with our ads and website. For more information, visit Google's Privacy Policy.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This service uses cookies to serve ads based on your past visits to our website. You can opt out of Google's use of cookies for advertising by visiting Google Ad Settings.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. For more information, visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Maps API

We use Google Maps API to provide location services and maps on our website. When you use features that incorporate Google Maps, Google may collect information about your location and usage. For more information, visit Google's Privacy Policy.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our website. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the effective date at the top of this policy
  • Post the updated policy on this page
  • Notify you of material changes via email or prominent notice on our website, where appropriate

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at callbackY3mxs9K1m or call +1 415 393 4211.